I hope you all enjoyed the Jubilee Weekend and are refreshed and raring to go with your Internet Recruitment strategy.
We have looked at a number of different recruitment solutions (with more to come). Most have one thing in common – simple text search as the means of matching candidates to jobs and vice versa. (The exception was Zynap).
How do we as recruiters (or line managers) actually ’sift’ CVs and match them to job requirements? We scan the CV visually, highlighting key information – location, education, skills, employment history, current employer, salary and other specialist information that may be relevant to our company and jobs. Visually we might weight a certain skill higher if it occurs in actual recent work experience as opposed to being in a course or even out of date. We then make the “yes, no, maybe” decision and ‘file’ the CV in the appropriate channel for action.
What does simple text search mean in practice? We try and create a search string that will replicate the above process. This can be complicated, as there are a number of variables. Typically, the search, if too loosely defined, brings back too many candidates and if too tightly defined, too few responses. Why does this happen?
A simple keyword matching technology allows you to identify only things that are stored in a list of known keywords. An advancement has been the addition of pattern matching technology where the system can recognize things stored in the lists allowing for some variations. (Many vendors tried to sell this as ‘fuzzy logic’)
Another challenge is that different contexts impose different meanings to words and phrases. For instance, “Project Manager” is a potential skill for a candidate but in the sentence “I was reporting to the Project Manager”, it is not. Birmingham may be where the candidate resides, where the place of work is or where the degree was earned.
A further complication is that the terminology used in the job requisition may not actually match the language usage that the candidate is more comfortable with. If you run an ad for a Bin Man or Refuse Collector and I call myself a Sanitation Engineer, the simple text search will not provide a match.
Hence, there are two key issues not addressed by this technology:
· How to construct concise, accurate and uniform profiles from CVs and job advertisements automatically
· How to find relevant candidates/vacancies whose profiles are not directly matched by a particular search criteria or saved search string.
So, what to do? There have been a number of attempts to utilise Artificial Intelligence to address this issue. Resumix was the first and most successful. Zynap is getting there. The newest player in this market is Infogistics Limited, a leading provider of text-analysis solutions across multiple markets including HR, law enforcement, knowledge management and CRM. It is an Edinburgh-based company, launched in July 2000 as a spin-off from the University of Edinburgh and founded by internationally recognized experts in the fields of text-mining and document retrieval.
Infogistics has launched a set of intelligent HR tools for extracting information from the CV (CVXtractor – automatic profile extraction engine) and searching candidate databases, either your own or external sites. (RealTerm – candidate search and browsing engine). The major benefits of Infogistics’ intelligent HR tools are:
· Unique integrated search and browsing functionality that enables flexible mix-and-match strategy in linking candidates to vacancies · Real-time automatic population of candidate and vacancy databases from multiple on-line sources
· Labour and time savings on candidate and vacancy profile construction
· Guaranteed consistency between profiles created by different recruiters or candidates
CVXtractor imitates the way humans read and understand: it analyses the linguistics structure of a text passage and applies context-driven reasoning to figure out what different words mean in a particular context and how they can be grouped together. It can identify work experience facts including time period, employer and position held. Similarly it can identify education and qualification facts including degree/qualification, school and the date achieved. And, of course, it can identify industry specific skills to a high degree of accuracy. Infogistics also supplies a very efficient post-editing interface, which shows the extracted facts and the exact locations in the CV where they were found. CVXtractor, has demonstrably speeded up profile construction by up to 10 times over standard manual methods. (see the end of the article for the “How does it do this?” detailed explanation)
RealTerm is a topic identification and clustering technology. It analyses results returned by a search, organizes these results into a hierarchy of topics and presents them to you for browsing and exploring. RealTerm enables a highly intuitive candidate-vacancy matching process. Like a traditional search, RealTerm lets you formulate a query and submit it to the system. It then retrieves candidate profiles with the required skills and qualifications and ranks them according to how many of the target criteria have matched information in the profiles. Unique to RealTerm, a list of secondary skills, qualifications and preferred locations is also presented to the user. Using this additional information the user can quickly and intuitively browse through the set of returned candidates’ profiles and populate the target hot list in a matter of seconds.
The Infogistics software can be integrated easily into existing workflow systems, adapted to most of the existing candidate management and HRIS systems or be used on an ad hoc basis to search external databases.
Xtractor – automatic profile extraction engine Infogistics technology is based on recent advances in Artificial Intelligence and Computational Linguistics. First it partitions a resume into zones including personal information, overall summary, employment history, and education background. Then it treats information extracted from these different zones differently: a programming language mentioned in the employment history is a much stronger skill than one mentioned in the education background, a town mentioned in the address of a previous employer is not necessarily the location where the candidate resides or seeks a job. Extracted qualities are then normalized to their main forms. For instance, the word “Novell” is normalized to “Novell Netware” if it stands for a software product or “Novell Inc.” if it stands for the company itself.
By building on Autonomy’s technology, adding unique features and performance into their products, OEM licensees are able to address the problem of unstructured information as a component of their product strategy.
For more than 20 years, ADERANT has been providing business solutions to professional services organizations. Today, with three major regional centers – North America, UK & Europe, and Asia Pacific – ADERANT’s industry-leading, global workforce is focused specifically on services software. The comprehensive Novient resource management product enables organizations to match the right people to the right projects for optimal resource utilization and capacity planning and is used by some of the largest consulting groups in the world, such as Hewlett-Packard, SAP, and Siemens. Serving more than half a million users and 630 clients worldwide, ADERANT is backed by domain expertise that is unprecedented in the service industry.
For more than two decades, the company’s award-winning technologies and software have redefined business, entertainment, and personal communications by setting new standards for producing and delivering content that engages people anywhere at anytime. From rich images in print, video, and film to dynamic digital content for a variety of media, the impact of Adobe solutions is clear to anyone who creates, views, and interacts with information.
Now that Adobe and Macromedia are one company, Adobe is better positioned than ever to push the boundaries of the digital universe. Under the leadership of CEO Bruce Chizen, we’re driving even greater innovation with powerful, compelling software solutions that meet the needs of customers and markets ranging from designers and filmmakers, to enterprises and governments, to developers and home users.
Ascential Software is the market leader in Information Asset Management, helping companies turn data and content into reliable, reusable information assets so they can make better business decisions and operate more efficiently. Ascential offers infrastructure solutions and services that are open, scalable and able to manage the wide variety and volume of information assets that complex organizations rely on. Autonomy has been chosen as the search engine for the Axielle Portal product from Ascential Software. This allows the end user to drill down into the enterprise and find the information assets they need to make business decisions.
Authoria is the world leader in personalized, human resource communication. Authoria’s knowledge applications enable organizations to manage and communicate complex information. The Authoria HR Suite of knowledge applications includes Authoria HR US Benefits, Authoria HR US Policies, Authoria eSPD Health & Welfare, Authoria HR UK Policies and Authoria HR UK Benefits. Millions of people rely on Authoria’s products through leading outsourcers such as Mellon Employee Benefits Solutions, Convergys and Exult — and Global 2000 industry leaders such as Boeing, Pharmacia, and Wells Fargo.
Axway is a leading global provider of multi-enterprise collaboration, secure content delivery, and application integration solutions. Axway manages, runs, secures and monitors all business interactions. Axway’s customers use the company’s solutions to centrally control and monitor the corporate communications stream, to communicate securely and to integrate business communications and processes online.
BEA Systems, Inc. (Nasdaq: BEAS) is one of the world’s leading e-business infrastructure software companies, with more than 9,400 customers around the world including the majority of the Fortune Global 500. BEA and its WebLogic® brand are among the most trusted names in e-business. Businesses built on the award-winning BEA WebLogic E-Business Platform™ are reliable, highly scalable, and poised to bring new services to market quickly. BEA’s e-business platform is the de facto standard for more than 1,500 systems integrators, independent software vendors (ISVs) and application service providers (ASPs) to provide complete solutions that fast-track and future-proof e-businesses for high growth and profitability.
Business Objects is the world’s leading provider of e-business intelligence (e-BI) solutions. The company coined the term e-business intelligence in 1998 to describe the intersection of business intelligence and the internet. Using e-business intelligence, organizations can access, analyze, and share information in intranet, extranet, and e-business environments.
As the provider of the industry’s first security appliance for email, CipherTrust, Inc. is a leader in developing comprehensive security solutions for enterprise messaging systems such as Microsoft Exchange and Lotus Notes. CipherTrust’s flagship product, IronMail(tm), is the industry’s first security appliance for email. IronMail protects email servers against hacker attacks and misuse, preventing exposure of confidential information. It provides privacy to messages transmitted over the Internet, enables corporations to monitor and enforce email policies, and offers optional virus protection. IronMail is designed to provide comprehensive security for your email messages and email servers. CipherTrust secure appliances are easy to deploy and easy to use. They provide reliability, scalability, and security suitable to the most challenging business environments.
Citrix Systems, Inc. was founded in 1989 with a vision that continues to guide the company today: to make information access as simple as a phone call. This vision has been translated into award-winning software and services that make today’s digital office completely virtual – providing access to applications, information, processes and people on any device or network connection. With thousands of customers worldwide, Citrix is a leader in virtual workplace solutions.
Coemergence Inc. offers the next stage of competitive advantage for professionals who find, analyze or act on strategic business information. Its software solution, ACIS®, is transforming the knowledge workplace by drawing on the previously uncaptured information and knowledge held within an organization’s people – human intelligence. This intelligence is then woven together with secondary sources, resulting in the unprecedented foresight necessary to quickly and effectively identify and act on opportunities and threats.
Computer Associates International, Inc. (NYSE: CA) is a leading eBusiness software company. CA’s world-class solutions address all aspects of eBusiness Process Management, Information Management, and Infrastructure Management in six focus areas: Enterprise Management, Security, Storage, eBusiness Transformation and Integration, Portal and Knowledge Management, and Predictive Analysis and Visualization. Founded in 1976, CA serves organizations in more than 100 countries, including 99% of the FORTUNE 500® companies.
The Company maintains a philosophy of internally developing products (exemplified by its flagship product family Unicenter®), coupled with the acquisition of key technology, the integration of the two, and the establishment of a network of strategic alliances with key business partners.
Delphion products transform the world of intellectual property (IP) by providing easy access to research, IP management and analytic tools that empower organization to strategically manage and profit from their IP portfolios. As a result, Delphion customers can extend IP knowledge throughout the enterprise, automate and streamline IP processes for maximum efficiency, make well-informed business decisions and extract untapped value in their IP assets.
eGain provides Global 2000 companies with Enterprise Interaction Management (EIM) software to transform call centers into multi-channel eService networks. eGain’s best-of-breed applications include Web self-service, live online assistance, email-based communications and enterprise-wide knowledge management – all designed to integrate with customers contact centers. eGain’s comprehensive suite of Web-based applications help businesses deliver a superior customer experience with every sales, marketing, and support interaction. eGain offers the broadest set of solutions available today, including Self-Service, Live Web, email, and Call Center applications. All applications are complete, ready-to-deploy, and scale to meet the needs of global enterprises. Today, over 750 global customers use eGain solutions to measurably increase revenue and customer loyalty by personalizing customer interactions across the Internet and telephone.
EidosMedia develops new-generation knowledge-management and publishing systems for news and media organizations. EidosMedia’s Méthode platform allows editorial content to be published simultaneously through multiple channels from print, web and mobile to radio, TV and syndicated distribution.
Based on XML, CSS and SVG standards, object-oriented technology and distributed, multi-tier architecture, Méthode provides an integrated, ergonomic workspace in which virtual teams can draw on multiple knowledge sources to create high valued-added content for distribution via multiple publication routes.
EidosMedia solutions are used by leading news organizations in Europe, the USA and Asia-Pacific to manage complex portfolios of print and online publishing products.
Elsag Solutions AG offers consulting, solutions and services for enterprise-wide information-, knowledge-, and business-process-management. We enable our customers to realize a continuous Information Chain Management. Our portfolio comprises among others scanning solutions for mid- to high-volumes of documents, integrated information-capturing, realization of Enterprise Content Management (ECM) and Knowledge Management projects, as well as Payment Transaction and Electronic Archival solutions.
Autonomy Technology helps us to add value to our solutions by automating information capture and by enriching information along document related business processes. With “SENTINEL” we support strategic intelligence tasks by providing global monitoring of professional and business-relevant information.
EMC software provides increased intelligence, protection, and flexibility to help simplify the tasks involved in managing information.
Businesses create and store different kinds of information about their customers, partners, and employees regarding their sales, assets, liabilities, IT systems, and business processes. Some of this information is critical for maintaining unique business insight and competitive advantage while some is irrelevant and does nothing more than clog IT infrastructure, adding cost and risk to the business. All of this information, however, along with the hundreds of applications, thousands of new rules and regulations, and the intricate networks of servers require IT departments to spend most of their resources managing the existing infrastructure. This often translates into IT departments only being able to apply 20 percent of their resources to new business opportunities. In response, EMC has pioneered information lifecycle management (ILM) software that helps organizations store, manage, protect, and share information.
Epicor Software Corporation is a leading provider of integrated enterprise and eBusiness software solutions exclusively for midmarket companies with more than 30,000 customers worldwide. The company helps businesses around the world build eBusiness into their entire organization by integrating their systems and operations with the Internet to focus their entire enterprise on their customers. By integrating leading edge eBusiness applications with advanced front office customer relationship management (CRM) applications and proven back office ERP applications, Epicor provides midmarket companies with the complete solution they need to compete in the new Internet economy.
Escalate Retail is a leading supplier of software solutions for consumer-centric retailing. By facilitating the real-time flow of transactions and information across the entire retail organization, our solutions enable retailers to consistently anticipate, understand, and fulfill their customers’ expectations for products that are priced, located, and timed to provide the optimal shopping experience. Escalate Retail solutions manage the merchandising life cycle, multi-channel selling, planning, business intelligence, and supply chain synchronization to create a great customer experience.
FatWire Software is the leading provider of Strategic Enterprise Content Management (ECM) solutions. Global 2000 companies use FatWire’s solutions to rapidly deploy content-driven business initiatives, such as intranets, extranets, portals, and corporate Web sites. FatWire has 450 customers including J.P. Morgan Chase, Capital One, Radisson/SAS, European Space Agency, Nihon Seimei, and Bank of China. Founded in 1996, FatWire Software is headquartered in New York and operates offices throughout North America, Europe, and Asia-Pacific.
Formtek gives its customers the most reliable enterprise content management system available. We understand the complex and demanding needs of sophisticated operations, and deliver secure, stable solutions to support them. For over two decades, we have provided mission critical enterprise content management support to some of the most demanding manufacturing, aerospace, industrial, and technical operations in the world. Formtek has a strong technical heritage with customers and strategic partners in Asia, Europe, and the Americas.
HarvestRoad provides education and training solutions for medium to large enterprises. Our products manage the collection and sharing of any type of knowledge object, but particularly learning materials used in the delivery of online courses within corporate, schools and tertiary institutions. HarvestRoad’s web content and document management application is also an “application server” in that it can be used as the basis for the development of other applications such as corporate portals or online learning management systems. Our flagship product, HarvestRoad Hive, uses Verity’s HTML Export to convert common office document formats to HTML for the purposes of viewing on any platform and browser, content indexing and to enable us to convert the office documents to any markup language. We switched from Stellent’s HTML Export to Verity’s HTML Export primarily because it’s far easierto work with, produces more consistent and high quality results and they are very responsive as file formats emerge.
Health Language, Inc. develops and markets the revolutionary new technology called Cyber+LE-the first language engine for healthcare. It provides a state-of-the-art suite of knowledge management (KM) modeling tools for describing health care delivered to the human body with compliance for all major worldwide health data standards. HLi is a dedicated team of seasoned HIT professionals working in conjunction with world-renowned medical experts on CMT, joining together to deliver the world’s first and best true Internet technology for the next revolutionary step in healthcare information technology: the transformation of clinical data into readily accessible medical knowledge.
HP is a leading global provider of products, technologies, solutions and services to consumers and businesses. The company’s offerings span IT infrastructure, personal computing and access devices, global services and imaging and printing.
Hyperwave is a company dedicated to unleashing the potential of organizational knowledge. Its Knowledge Management software solutions empower information distribution, team collaboration and continuous learning across the extended enterprise. All solutions are built on the Hyperwave eKnowledge Infrastructure, facilitating content and document management, search/ retrieval, workflow, collaboration, audio/video conferencing and e-learning.
IBM is the world’s largest information technology company, with more than 80 years of leadership in helping businesses innovate. IBM Global Services is the industry’s largest business and information technology services provider, with approximately 150,000 professionals serving customers in 160 countries and annual revenue of billion (2001). IBM Global Services integrates a broad range of capabilities – services, consulting, hardware, software and research – to help companies of all sizes realize the full value of information technology.
Information360° has developed D.O.R.I.S. (Direct, On line, Real-time, Information, System) to deliver the power of Autonomy through a toolbar. While working on their PC or Mac users are automatically delivered precisely related and relevant contextualised information. Without leaving the application they are using they remain focused on the task in hand uninterrupted by the need to open browsers and navigate a search engine. Zero click technology moving from search to intelligent research.
Iron Mountain Incorporated is the world’s trusted partner for outsourced records and information management services. Founded in 1951, the Company has grown to service more than 200,000 customer accounts throughout the United States, Canada, Europe and Latin America. Iron Mountain offers records management services for both physical and digital media, disaster recovery support services, and consulting – services that help businesses save money and manage risks associated with legal and regulatory compliance, protection of vital information, and business continuity challenges.
Founded in 1996, KANA provides the industry’s leading solutions for Service Resolution Management (SRM) to the largest businesses in the world, helping them to improve customer satisfaction, reduce service costs, and increase revenues. By providing award-winning solutions for assisted, self, and proactive service, KANA has become the fastest-growing provider of SRM technology. Built on the industry’s most advanced Web architecture, KANA’s comprehensive suite of SRM solutions, enable enterprises to transform their customer service operations and resolve inquiries faster and more accurately across multiple channels.
Kenexa Recruiter BrassRing takes to the next level all the great features and benefits of traditional applicant tracking systems – requisition creation, processing and posting; resume searching, sorting, and filing; applicant workflow; interview scheduling and tracking; candidate communications; and reporting. Our best-of-breed web-based technology provides everything you need to locate and track candidates as they move through the hiring process.
The Kenexa Recruiter BrassRing platform is offered in conjunction with a full suite of services, designed to help you overcome the challenges of workforce lifecycle management and support your business.
Mastercom was founded in 1999 as a company dedicated to consulting and marketing services, which were provided through their internal Contact Center. The constant development of its telemarketing and telesales services, also empowered by the important commercial partnership with Wind, brought to a significant development of its contact center in 2003, from 40 to 64 positions.
From the following year, thanks to the experiences in lead (contact with the customer?) management and its processes, the company started to work directly on the technologies, developing its own CRM solutions (High CallCenter, Trouble Ticketing) that evolved eventually in the SAC (Sistema di Ascolto Cliente) platform. In 2005, in addition to the commercial partnership with Enel Gas, the company made technological partnerships with MakeIT, of which Mastercom later acquired the 20%, Hyperion and Autonomy, whose solutions of Business Intelligence and data mining integrate and complete the SAC platform. 2006 showed the reinforcement of Mastercom with the opening of an office in Rome and the relocation of the company’s operative center to a modern and bigger building in Assago – 1500 square metres, over a half of which dedicated to the now 120 Contact Center positions.
The browser based software MediaMine® offers a total solution for the management and distribution of media and marketing materials via a browser interface and the publishing of those materials towards various media channels. The open XML structure of MediaMine® ensures the smooth integration with third-party software. With the integration of Autonomy’s technology into it’s own software, MediaMine is meeting its clients’ demand for a total solution to the intelligent management of text content.
Mediasurface Ltd is one of Europe’s leading providers of enterprise content management application software for Web sites, intranets, extranets and emerging digital networks. Mediasurface’s comprehensive content solutions are integrated with best-in-class e-commerce, knowledge management, design, localization and personalization software, and delivered through select, highly-trained service partners. Autonomy technology has been adopted by Mediasurface to further extend their solutions enterprise content management software for managing and delivering of Web-based content and delivering true personalization.
Motive Communications, Inc. provides intelligent service solutions for the world’s leading digital brands. Motive’s industry leading software and service expertise enable technology innovators to create a new generation of “smart products” that deliver service as an integral part of the user experience. Using Motive, world-class digital brands such as 3Com, Adelphia Communications, Corporate Express, EarthLink, Fujitsu, Gateway, Great Plains Software, Hewlett-Packard, and Verizon are transforming their products and turning service from a cost center into a key competitive advantage. In addition, software leaders and major outsourcers including Peregrine and EDS are integrating Motive solutions into their ERM applications and service offerings to help corporate IT organizations significantly improve the quality and reduce the cost of employee support. Motive was founded in May 1997 and is backed by funding from leading venture capital firms and private investors.
Nexor, the premier defense messaging provider, and Autonomy are partnering to deliver NEXOR Interceptor, a server-based product that routes emails based upon the concepts contained within them. The product automatically opens and reads email sent to generic addresses. These messages are then analyzed using Autonomy’s software. Autonomy’s technology enables NEXOR Mailer™ to understand the information contained in an email in context. This enables email routing to identify concepts in the information, determine the most significant, and distribute the email to the appropriate recipient.
Novell gives organizations the ability to adapt to – and profit from – the opportunities of a networked world. It’s the power to change in a world where change is constant. Novell helps customers profit from the opportunities of the information economy. We enable them to realize the value of their information and deliver it securely and economically to any stakeholder – anytime, anywhere, through any device, and across any platform.
Nuance (ScanSoft) develops award-winning document automation solutions, including OCR (optical character recognition), eForm design and personal document management applications. Its speech and language solutions accurately convert speech into text at up to 160 words-per-minute, enable the voice-control of computer systems, and are used to add human-sounding synthesised voice to software applications and embedded hardware systems.
Objective Corporation delivers comprehensive Enterprise Content Management (ECM) solutions to organisations of all sizes, helping them unlock the value of their unstructured information.
Objective solutions help both government and corporate organisations leverage information and corporate knowledge in all of its forms. We solve a range of business challenges for these organisations by minimising processing costs, ensuring legislative and regulatory compliance and enabling their people to re-use corporate memory to make effective decisions based on complete information.
Objective’s solutions meet the complex and stringent requirements of government organisations and large corporations with large volumes of unstructured information, often complex business requirements and diverse deployment characteristics.
At the core of our solution is Objective 7. Based on industry leading Service Oriented Architecture technology it is a scalable, secure and robust ECM platform. Objective is a comprehensive suite of ECM modules incorporating:
Open Text is the market leader in providing Enterprise Content Management (ECM) solutions that bring together people, processes and information. Open Text software seamlessly combines collaboration with content management, transforming information into knowledge that provides the foundation for innovation, compliance and accelerated growth. Open Text supports 20 million seats across 13,000 deployments in 114 countries and 12 languages worldwide.
Oracle’s business is information, how to manage it, use it, share it, protect it. For nearly three decades, Oracle, the world’s largest enterprise software company, has provided the software and services that let organizations get the most up-to-date and accurate information from their business systems. The 2005 combination of Oracle and PeopleSoft marked a major turning point in the evolution of the software industry. The combined companies are now positioned to deliver a more competitive offering in the enterprise applications market and increase innovation with a larger applications R&D budget. Today, Oracle is helping more governments and businesses around the world become information-driven than any other company.
The POET 5.0 family includes these new and enhanced product offerings:
The POET universal Object Server with true SMP and multithreading on Windows NT
Improved C++ and ActiveX APIs with ODMG and OQL standard support
A new Java API the only ODMG 2.0-compliant implementation on the market
POET Web Factory a tool that facilitates dynamic web publishing from a POET database
POET SQL Object Factory a gateway that allows POET applications to store C++ and Java objects directly into Oracle, DB2 or MS SQL Server databases, without writing mapping code or SQL.
Over the past ten years, RedDot Solutions AG has established itself as a leading vendor of Enterprise Content Management systems. RedDot’s customers comprise more than 850 enterprises and organisations worldwide, which use RedDot software products to maintain and manage over 2,500 Web sites and intranets. With some 700 European installations, RedDot is the market leader in Europe. The RedDot Enterprise Content Management Suite (ECMS) enables companies and organisations to optimise administration and use of content for Web sites, intranets and other output media. RedDot offers an ideal solution for every step involved in content editing – including the creation, maintenance and administration of content; personalization and integration of business processes; and customised output for different target media. The product suite has a modular structure and can be enhanced with individual components incrementally. Key features shared by all RedDot products include ease of use, rapid implementation, integration of existing developments and minimal training requirements.
SCC Software Construction Company – SCC MediaServer is a fully integrated Text, Photo, PDF Page, Graphics, Sound and Video media management system. Version 6, which marks the 10th year for this product, runs on either a RedHat Linux server with Oracle or a Windows server with SQL Server. The system offers a wide collection of features and components tailored to the newspaper and publishing workflows, including sophisticated search technology from Autonomy, News Budget and Assignment Creation and Tracking, NewsML support, XMP support, Automated Content Delivery, ElectronicTearsheets, e-commerce, fault tolerance and disaster recovery using cluster failover and off-site replication, client-side integration with Microsoft Word, and a choice of cross-platform web browser and native SCC MediaGrid clients.
Stellent is a global provider of content management software solutions that drive rapid success for customers by enabling fast implementations and generating quick, broad user adoption. Stellent Universal Content Management enables customers to rapidly deploy line-of-business applications as well as content management solutions for enterprise initiatives such as enterprise portals and business commerce applications. More than 4,500 customers worldwide have selected Stellent solutions to power their content-centric business applications. Stellent is headquartered in Eden Prairie, Minn. and maintains offices throughout the United States, Europe and Asia-Pacific.
Sybase Enterprise Portal (EP) enables highly productive, personalized, and secure human interaction with enterprise information, applications, and processes. Sybase embeds Autonomy Content Infrastructure (ACI) to automatically categorize, personalize, and deliver unstructured content within the Sybase Enterprise Portal framework. In addition, Autonomy provides the following portlets that allow Sybase customers to seamlessly add additional functionality to their portals – Agent Portlet, Profile Portlet, Community Portlet, Expertise Locator Portlet and Retrieval Portlet.
Systemware has established itself as a leading software development company committed to delivering enterprise content management products more efficiently than any other product on the market today. Our ability to effectively and efficiently capture, index, storage, and manage billions of documents generated by some of the largest organizations in the world truly sets Systemware apart from our competition. In addition to providing a wide range of enterprise content management solutions, Systemware developed three vertical applications – Centraspect FS, for financial services, Centraspect HC, for healthcare, and Centraspect HR, for human resource departments.
Founded in 1981, Systemware is headquartered in Dallas, Texas, with branch offices throughout the U.S. and is privately-held.
TIBCO Software Inc. (NASDAQ:TIBX) is the leading independent business integration software company in the world, demonstrated by market share and analyst reports. In addition, TIBCO is a leading enabler of Real-Time Business, helping companies become more cost-effective, more agile and more efficient. TIBCO has delivered the value of Real-Time Business, what TIBCO calls The Power of Now®, to over 2,000 customers around the world and in a wide variety of industries.
Tridion is a leading European provider of Enterprise Content Management software. Tridion’s core product, Tridion R5, enables enterprises to update, manage and re-use their content across multiple Web sites, channels and business applications in a consistent and cost-effective manner. Built on a non-proprietary and component-based architecture, Tridion’s product makes extensive use of open Internet standards, such as XML (Extensible Markup Language), COM+ and J2EE, enabling seamless integration with complementary business applications. Many well-known organisations use Tridion’s software as the basis of their content management processes. These include Alcatel, ABN Amro, Audit Commission, British Tourist Authority, Deutsche Telecom, Heineken, Honda, Jordan Grand Prix, KLM, Office for National Statistics, Scania, TDC Tele Denmark and Unilever. Tridion is headquartered in Amsterdam and has offices in all European countries and the US.
Unisys is a worldwide technology services and solutions company. Our consultants apply Unisys expertise in consulting, systems integration, outsourcing, infrastructure, and server technology to help our clients achieve secure business operations. We build more secure organizations by creating visibility into clients’ business operations. Leveraging the Unisys 3D Visible Enterprise approach, we make visible the impact of their decisions – ahead of investments, opportunities and risks.
Verdasys’ Digital Guardian is the only product platform that delivers the fundamental elements of Business Process Integrity under a scalable architecture with customer proven technology. Business Process Integrity protects information, applications and processes essential to maintaining the market value, proprietary assets, intellectual property, reputation & process integrity of a global enterprise. The Digital Guardian platform is in use by government agencies, and by leaders in financial, pharmaceutical, insurance, healthcare, manufacturing, entertainment, and other industries around the world. Verdasys customers use Digital Guardian to comprehensively protect data wherever it’s used. Verdasys is headquartered in Waltham, MA.
Founded in March 2000 and headquartered in Beverly Hills, Calif., Vidius, Inc. is the developer of PortAuthority™, software that provides organizations with the processes to monitor and manage confidential, valuable & propriety information. PortAuthority transparently prevents information from being distributed to unauthorized personnel – inside the enterprise and beyond. This unprecedented security application creates “electronic fingerprints” that identify data moving over your network, then enforces the appropriate, pre-defined security measures (e.g., “block transmission,” “notify author,” etc.). Far more sophisticated than ordinary key-word/phrase filter systems, PortAuthority™ even protects data fragments that have been cut, copied and pasted into other files. Easy to implement and simple to use, PortAuthority™ requires neither client-side software nor workflow changes among end-users.
Autonomy helps Vignette customers quickly reap the benefits of Internet relationship management. Limited Autonomy functionality is fully integrated with the Vignette Enterprise Application Portal (VEAP).
Xerox DocuShare provides Web-based, collaborative enterprise content management applications for organizations ranging from small to midsize businesses to global enterprises that need robust, yet intuitive, document and content management solutions at an affordable price. With over 4,000 installations in 71 countries, DocuShare is helping people take control of the information that powers their business. DocuShare is the only Web-based enterprise content management solution on the market that enables sophisticated functionality, right out of the box, and a cost-efficient pay-as-you-go model that offers instant scaling, modular extensibility, and maximum flexibility all with a lower total cost of ownership (TCO).
XyEnterprise helps simplify and expedite the automated creation, delivery and reuse of content across the enterprise. The company takes a standards-based approach to creating, managing and delivering content – and streamlining the way organizations capture, share and maintain dynamic information. The company’s unmatched XML expertise, the result of hundreds of successful deployments, is built upon a 20-year heritage of partnership with their customers. Their content management and delivery solutions have been implemented by companies in publishing, financial services, government, manufacturing, high tech and aerospace/defense.
Zixcorp formerly Elron Corp provides the Software Internet ManagerR product family, including IM Web InspectorTM, IM Message InspectorTM and IM Anti-VirusTM is a comprehensive set of solutions for web access control, email and spam content filtering and virus protection. These award-winning solutions maximize the productive use of the Internet while minimizing the associated risks: confidential data loss, reduced productivity, legal liability, network congestion and virus attacks. Elron Software has licensed its software to thousands of organizations, schools and government entities. With headquarters in Burlington, Massachusetts, Elron Software is a private company.
HR SolutionsDesigned for the needs of HR Practitioners, the HR Solutions seminar is 2 packed days of presentations, real world case studies and exclusive workshops – all from leading HR and business leaders.
The HR Solutions seminar will assist you to further develop, improve and solve the following human capital issues
HR Challenges 05/06 Panel Discussion Hosted by the editor of HRM Singapore and featuring a panel of leading experts who will review and discuss the big challenges facing HR in the years ahead.
Jon A. Randall, Director, Human Capital Group Watson Wyatt Malaysia/Singapore
Indraneel Roy, Managing Director, South East Asia Hewitt Associates
Roland Ruiz, Director, The Haygroup Pte Ltd
Nalin Singh, Vice President & Managing Director, Convergys
Chris Bennett, Managing Consultant, Towers Perrin HR Services
Venkat Mahadevan, Director Corporate Segment, International Personal Bank, Citibank Singapore Ltd.
Training and Coaching for Sustainable Behaviour Change with a focus on High
Potentials and Leadership.
Mark Hemstedt, Executive Vice President, The Works Partnership
Mark has worked with some of the world’s leading multi-nationals in designing and delivering leading-edge training and consulting programmes for senior executives and high potential audiences over the past five years. Come and find out what companies like Unilever, Allied Domecq, Imperial Tobacco, ING Life, Sony Ericcson and others are doing to train their leaders of the future.
Through an engaging and interactive discussion, Mark will demonstrate how such programmes -some of which extend for 6 months or more – are designed, why they work and why TWP’s clients make them part of their management development framework. Mark will discuss the challenges faced when changing behaviour through training, its vital link to coaching and how to bring a culture created in a training room back to the organisation.
Mark is Executive Vice President and senior consultant with TWP – having opened the operations in South East Asia and Europe. A specialist in corporate transformation, leadership and coaching, he commutes between homes in Singapore and London where he services TWP’s major global multi-national clients. In addition to work in the corporate arena, Mark has worked with the United Nations, the Singapore Police Force mentoring future leaders in the organisation and the Government of Malaysia where he recently led a team to design and deliver the character building module for the National Service Program to over 150,000 participants.
Training, Team Building Asia,
David Simpson, Senior Partner
Team Building Asia was established in 2002 offering team building solutions to corporate houses in the Asia Pacific region. Team Building Asia offers universal programmes adaptable to any age group, any level of executive authority and any racial or ethnic mix, with the aid of bilingual instructors.
Since its inception, Team Building Asia has innovated on a wide range of team building solutions to enhance teamwork through improved communication, decision making, negotiation skills and leadership. Modules follow numerous circus based activities adhering to specific business models with strong transferable skills enabling teams to take acquired skills back to the workplace.
HR Juggling Motivator
Allow Team Building Asia to lead you in the discovery of your untapped potential through their unique and innovative HR Juggling Motivator. Customised for the HR industry you will gain insights on how their specialised facilitation will increase the motivation of your staff and inspire new thinking strategies and capabilities. Join this fun, creative and highly energised forum, which uses juggling as a business tool to assist in the realisation that nothing is impossible. Guaranteed success for all participants.
- Increase motivation of staff in under 45 minutes.
- Develop skills for life on perseverance, creativity and innovation
- Enhanced self-esteem, confidence and energy levels across a wide range of job skills.
- Breakthroughs and insights for ongoing maximisation of employee talents.
Self-Leadership International Pte Ltd, Andrew Bryant, Director
Self Leadership International assists companies to go from good to great by training andcoaching people to access and apply their full potential. To succeed in business it is necessary to lead, communicate, present, influence, negotiate and sell. Self Leadership International can train and coach your people in the ‘frames of mind’ and the behaviours to excel at these activities. Self Leadership International can present and customise the following programmes to fit your organisation’s needs: Leadership Training, Executive Coaching, Sales & Negotiation Soft Skills.
A fundamental element of the Self Leadership International philosophy is that the client be involved in the development of programmes, services and solutions to problems. We believe participants best learn by being actively involved in working with challenging and interesting problems that are relevant to their work and personal life. We aim to make learning a total experience, and so stimulate the intellectual, emotional and physical capacities of participants. Where possible we combine coaching with training as it has proved to facilitate lasting behavioural changes.
“Figuring out People”
We filter the world through our own perceptions and we judge others by how they filter the world. This keynote will open your eyes and ears to:
How we see the world through coloured glasses
Understand the software of the mind
Reading people without personality tests
Getting the best fit for people in an organisation
Influencing change by finding the point of leverage
Modelling effective performers to train others
Leesa Lee, eLearning Solutions Manager, Macromedia Asia Pacific
Leesa Lee is the eLearning Solutions Manager responsible for Macromedia. Ms. Lee has over fifteen years’ experience in the software industry. Prior to Macromedia, Ms. Lee had software product management positions at Xerox, Oracle, Sony, and various software startup companies. Ms. Lee’s extensive product management experience encompasses the full product life cycle. Her responsibilities have included the development of new products, overseeing product launches, developing business and distribution strategies, and planning marketing strategy and initiatives. Ms. Lee has a BSc. Computer Science degree from Hawaii Pacific University and an MBA from the University of California at Berkeley.
Persona Consulting International
STRATEGIC HR & ORGANISATIONAL ALIGNMENT – Aligning People With Company Strategy To Deliver Business Results
Organizations that are committed to cultivating a motivated workforce through aligning HR with business strategies as well as developing them for leadership roles are the organizations that will boost company performance to the fullest. Today’s organizations comprise of many disciplines, spanning multiple sites and operating across a spectrum of areas. What issues does this generate for the leaders of such an organization?
How can the challenges of alignment across multiple dimensions be overcome?
· What strategies can be used to build greater organizational alignment and how can its success be measured?
Persona will present a comprehensive diagnostic tool that rates an organization in 12 key areas of quality customer service, proven to be decisive for becoming a BEST-IN-CLASS competitor.
This session will explore how organizations wishing to grow their market share and improve their competitive position can achieve these by:
being more customer-focused
benchmarking their company with a best-in-class competitor
developing their competitive edge
improving customer retention
increasing a sense of ownership and employee involvement
aligning training with organizational goals
determining their measures of success and
tracking performance over time
In an interesting live dialogue session with Persona consultants, participants will take away invaluable insights into the strategic steps taken by a multinational company in order to align its people with its business strategies. A panel of expert speakers from Persona Global Inc., USA will reveal how organizational alignment was used to shape successful business strategies.
This session offers participants a real-life successful case presentation of how organizational alignment has helped a leading auto company in Hong Kong in their strategic business planning.
Lance J. Richards, GPHR, Senior Director, International Human Resources for Kelly Services.
Lance is responsible for all HR activities for a USD 1.7 billion business unit with operations in 27 countries, employing over 3800 people directly and over 50,000 full time employees each year for client companies.
With over 25 years of HR experience, he has held senior corporate and International HR roles with BCE, British Telecom, Wachovia and Six Flags; including two years in China for US telecommunications giant Verizon as Country Director of HR.
Lance is a scheduled columnist on global HR issues for Personnel Today in London. As a Visiting Professor of HRM at the Sasin Graduate School in Bangkok, he designed and launched their first graduate coursework in HR Metrics. He served three years on the Society for Human Resource Management’s (SHRM) Global Board of Directors, and now advises SHRM from their Global Advisory Panel
Called “provocative” and “compelling”, his candid speaking style has made him an internationally sought-after speaker, presenting at dozens of HR Conferences, from Costa Rica to Kuala Lumpur, and from Shanghai to Cairo. His talks on strategic issues for global HR professionals have been called “must see” events.
As a thought leader in the International HR field, he’s been interviewed and quoted in the Wall Street Journal, The Straits Times, The Economist, Human Resources Executive, washingtonpost.com and a number of other international business and HR publications.
HR Heaven and HR Hell: The Rise of the Free Agent
You wake up one morning, it’s Spring, 2010, and you realise that you can’t staff your business… not in Singapore, not in Saskatchewan, not in Scheveningen. Workforce dynamics are now being driven by a vast sea of Free Agents… are you ready for them? Are you ready to change your view of the classic Employment Relationship?
In this highly interactive talk, we’ll review key demographic changes that are impacting HR professionals around the world. Then, we’ll talk about the impact these changes are having on you and your enterprise. If you’ve got multi-country responsibility, you’ll want to learn what’s happening to the global workforce, and how you can seize and leverage the trends to your advantage.
Executives in the C-Suite are expecting HR to dig them out of the demographic hole that looms on the horizon. To do so, you first must understand where things are going, then, you must stay ahead of the curve.
So, how do you manage Free Agents? How do you, and the Free Agents, achieve mutual success? What is HR’s role in managing and leading this incredible, global talent pool? How does HR become a part of your business’ competitive edge? Does your company’s leadership team understand and embrace the changes which the market is imposing on you?
DANA BREITENSTEIN, Director, Intercultural Services – Asia Pacific of Cendant Mobility
Dana has over 15 years of experience in the intercultural training and consulting field, working exclusively with the corporate sector. As Director of Asia Pacific, Ms. Breitenstein is based in Hong Kong and has responsibility for the overall management of training and operations of Cendant’s intercultural management training and consulting projects. She also serves as Chairperson of the American Chamber of Commerce Human Resources Committee and has been a featured speaker at several conferences throughout the region on intercultural management issues. Her previous international experience includes Osaka, Japan and Stockholm, Sweden where she served as Director for international educational programs. Ms. Breitenstein holds a Masters degree from Columbia University in Organization Development as well as a Certificate in Conflict Resolution from the International Center for Cooperative Conflict Resolution. Her Masters thesis was entitled “The Impact of Culture on International Negotiation”. She is proficient in Swedish, has a working knowledge of Japanese and is currently studying Mandarin.
Grant Brown, Deputy Security Director, Operations, Asia Pacific, International SOS
Grant commenced his security career with over 13 years military service, ending in 2003. During his time in the military, he served both as a soldier and as a commissioned officer in a range of infantry, special operations and intelligence appointments, and experienced operational service in Somalia in 1993.
Grant joined International SOS in 2003 and performs the role of Deputy Security Director, Operations, Asia Pacific. In this role, Grant has both operational and consulting responsibilities. He has consulted to a large number of multi-national clients in the areas of security, crisis management and evacuation planning. He has conducted security risk assessments for clients in a number of high-risk locations, and has also provided training in crisis management, personal security and crisis communications. Grant has consulted in such locations as Indonesia, Thailand, South Korea, Vietnam, Hong Kong, the Philippines, Singapore, Pakistan, the South Pacific and Australia.
Grant has supported clients during a number of major crises, including the takeover of the Oakwood Apartments by rebel soldiers in the Philippines in 2003, terrorist attacks on the JW Marriott hotel and the Australian Embassy in Jakarta, and most recently deployed to Nepal during the recent state of emergency to support International SOS Members. Grant has also been involved in the planning and execution of International SOS security evacuations from the Solomon Islands (2003) and Saudi Arabia (2004), and personally led the evacuation of clients from Aceh, Indonesia in the aftermath of the recent Asia tsunami. Grant holds a Graduate Diploma in Information Management and Analysis, a Masters of Business Administration and is a qualified Certified Protection Professional (CPP).
“Keeping Business Travellers Safe”
- Planning for safe business travel.
- Preparing travellers for higher risk destinations.
- Record keeping revisited – what is really needed.
- Robust communications as the key lifeline.
- Developing and implementing a Travel Security Plan.
- How and when to interact with families and next of kin.
- Comprehensive solutions to travel tracking
Jack Keogh, Human Capital Strategy, Pricoa Relocation
Jack Keogh MA, ABD, consults with multinational corporations worldwide on cross-cultural communication, leadership and multicultural team development
Prior to Prudential, he served at consulting firm in New York. He subsequently directed the mobility management programs for a major US corporation. Keogh also led a Non-Government Organization working with the European Union to reduce the conflict in Ireland through economic development. In Mexico City, he served at the prestigious Anahuac University.
Keogh earned his degrees at universities in Spain and Italy. He is certified in the use of several assessment instruments including the MSCEIT a powerful ability-based tool that identifies the abilities of emotional intelligence, the MBTI and the OAI.
He is highly sought after international speaker
A native of Dublin, Ireland, he resides with his wife and children in Trumbull, Connecticut in the USA.
Human Capital and Global Workforce challenges in the new era
In order for HR professionals to make a valued contribution to their organisation’s success it is imperative that their initiatives relate to measurable financial outcomes. The demands of an emerging global workforce create specific opportunities and challenges as to how HR professionals need to identify, develop, support and lead the corporations’ human capital.
This presentation frames workforce development within the business context of a company operating in a global, service driven economy and subject to the challenges of a knowledge intensive environment.
The session links the hard and soft issues that impact performance and identifies a strategy for international human capital management based on a strategic relationship between HR and financial (“bottom line”) issues.
The speaker will make the case that the organization’s human capital provides the ultimate competitive edge. We compete in a knowledge-intensive, global economy, driven by service demands and cost efficiencies. In this new era, the emotional intelligence of our workforce and how we leverage those skills will provide the key to our international success.
Participants will acquire a research-based understanding of “emotional intelligence” and will learn how to identify and leverage this vital corporate asset in order to triumph in the global marketplace.
Joyce Lim
Goldzone Leadership Center
Joyce Lim is a shareholder and Director of the Singapore Goldzone Leadership Center – a custom built, high-tech, dedicated training facility.
Joyce has a passion for people. She is most fulfilled when she is inspiring and empowering individuals, couples and organizations to get more of what they want from life.
For most of her working life, Joyce has been searching for the most effective way to live her passion and has found this with the Goldzone Organization.
Inspired by Goldzone’s vision of accelerating the transformation of Singapore’s world-class talent into a new leadership paradigm, Joyce was instrumental in bringing the Goldzone Leadership Curriculum to Singapore.
Joyce was born in Singapore, and her early business career was spent around the Asia Pacific region, in the USA and Canada. As an Artiste Manager, she promoted American entertainment programs in the Asia-Pacific region as well as the Middle East and Japan. Then as a marketing consultant to one of Canada’s largest shopping centres, Joyce created developed and promoted revolutionary projects including a major program in collaboration with the Disney Corporation. Her subsequent work with a Canadian drug store chain enabled the company to expand across the nation.
Upon her return to Singapore, Joyce helped to launch the opening of the Takashimaya Shopping Centre before joining Cirque du Soleil. As Regional Director for Marketing she facilitated the establishment of the world-renowned Canadian circus across Asia and the Pacific Coast of America.
In 2000, Joyce was appointed Director of Marketing for Esplanade – Theatres on the Bay and oversaw the launch of Singapore’s premier performing arts centre.
How To Solve Your Biggest Performance & Leadership Challenges
How to increase your Personal Power
How to work with difficult people
How to dramatically improve team results
How to prevent and resolve the most common performance limitations, & problems
How to motivate, inspire and compel people to take action
Why some people resist change and what to do about it.
How to avoid the 4 top leadership saboteurs
How to overcome the 16 most common leadership challenges
What the real cause of stress is and what to do about it.
How to get people to take personal responsibility for results
How to inspire creative and innovative solutions.
Michael Mobley, Chief Executive Officer, IPS Associates Asia Pte Ltd
A principal of Integrated Project Systems, Michael Mobley works regularly with the senior management and top executives of international and multi-national organizations. A substantial number of his assignments involve cross-cultural and multi-organizational project management. Michael’s personal code requires that his efforts make a difference. His nature has instilled in him the drive to help teams push beyond perceived limitations to accomplish what had been seen as impossible. It is with this philosophy that he mentors organizations, as well as delivering keynotes at numerous conferences for trade and charitable organizations.
Significant Recent Engagements
IPS International Operations – Michael heads up IPS’s International Operarations. In this role he consults with Senior Management on Organizational Mastery of Project Management. This includes the implementation of PMO’s, PM culture and PM capability roadmaps. A special focus is on bridging the gap between strategic planning and tactical implementation.
Key Speaker – In the last several months Michael has delivered key presentations to hundreds of CIOs from across the Asia-Pacific region on Organizational Mastery of PM.
In recent years, Michael has worked in a dozen countries on three continents, serving clients such as Motorola, The Hewlett-Packard Company, Tandem, Novell, SCO, Dupont, Wellfleet, National Research Laboratory—Battelle, the National Library Board of Singapore, Kent Ridge Digital Lab, Gintic, United Overseas Bank etc. He has chaired two international programs and has also published many professional articles and how-to guides. His proven leadership skills place him in constant demand by senior executives around the globe.
Strategic Thinking into Strategic Execution
Applied creative thinking
A process to create a workable match between organizational competencies (& limitations) & external opportunities (& threats)
A systematic approach to defining the strategy portfolio and developing a robust valuation mechanism for prioritizing all strategies
Proven techniques for assessing an organization’s resource capacity and demand profiles
ROSIE CRABB, Training Consultant, British Council
Rosie is and experienced trainer in Creativity and Communication Skills. Her international training experience includes Singapore, Sri Lanka, Thailand, China, Bangladesh and the UK. She has worked with a wide range of organisations from both the public and private sectors including; HSBC, SIA, Sri Lankan Airlines, Oberoi Hotels, Mitsubishi, Oxfam and Save the Children.
Rosie specialises in creativity and interpersonal communication skills with a focus on customer service and cross-cultural communication. She draws on her management experience with a prestigious UK wine merchant, where she was responsible for running all aspects of a large retail outlet. Her bachelor degree in Hotel Management has also equipped her with a comprehensive knowledge and understanding of business practice. She is currently studying for a Masters degree in Training and Performance Management and is researching intercultural training practice for her dissertation.
As a trainer Rosie delivers highly practical, customer-focussed workshops.
She believes strongly in the effectiveness of group learning and encourages participants to bring their work experiences into the training-room and to share them with others. Rosie is known for her engaging training style, which blends interactivity with clear concepts and lots of practice for participants.
For the British Council Rosie has written and co-written a range of courses including:
Meeting Skills, Customer Care, Cambridge Career Award Travel and Tourism, Written Business Communication, Negotiation Skills and Unlock Your Creativity.
ANDREW GURNETT, Director, British Council Professional Development Centre
Before his involvement with training, Andrew gained a breadth of business experience in sales, marketing, branding, and product development in industries as diverse as publishing, computers and retail.
Since arriving in Singapore in 1995, Andrew has worked with a wide range of corporate clients on a variety of communication and management programmes. His training is characterised by an attention to real business issues and a desire to help participants apply what they have learned.
He is lead regional trainer for the British Council’s own management development training programme and is also a skilled facilitator of challenging meetings.
Courses written and papers presented:
Change: The Knowledge Economy and the Service Industry – The Centre for Tourism Related Studies
The Future of Business Communication – IATEFL Symposium in Madrid
Building Communities of Practice Through Virtual Knowledge Sharing – The British Council Liverpool Forum
Perfect Emails – presentation to the Singapore Ministry of Education
The Seven Habits of Highly Annoying People – HR Summit 2003
Service Recovery – a course on handling those trickier written communications such as replying to complaints
Persuasive Writing – a course to help participants with proposals and sales documents
Business Driven Talent Management – Aligning talent development with commercial focus
Chris Macklin, Chief Operating Officer, Zynap
Most talent management energy and resource in firms goes into managing the process. Zynap will draw on its research to show some key enablers need to be thought through and put in place first if talent management is to be effective in supporting the business. If we get this right then we can align strong commercial drive with talent management activity – in fact, both are mutually reinforcing…
Chris joined Zynap in May 2004 as Chief Operating Officer. A highly experienced HR executive with over 20 years’ experience within major organizations including UBS AG, Standard Chartered Bank and Ford Motor Company. Chris has held a number of global HR roles at both operational and strategic levels in the UK and Asia Pacific, laterally being a HR Managing Director in HR with UBS and Head of Resourcing.
He has advised organizations at board level on a range of HR issues including strategic resourcing, key talent management, compensations and benefits, and HR aspects of M&A. He has also acted as an advisor on generalist HR issues as Head of HR for a number of businesses in Investment Banking and Wealth Management. Chris holds a degree in Business Studies.
Venkat Mahadevan – Director Corporate Segment, International Personal Bank, Citibank Singapore Ltd.
The presentation will focus on International Banking At Work, a banking solution from Citibank for the Globally Mobile / Expatriate executive. This was developed based on research and understanding of the unique needs of expatriate and globally mobile executives.
Banking At Work
Venkat Mahadevan, Director Corporate Segment, International Personal Bank, Citibank Singapore Ltd.
The presentation will focus on International Banking At Work, a banking solution from Citibank for the Globally Mobile / Expatriate executive. This was developed based on research and understanding of the unique needs of expatriate and globally mobile executives.
Who should attend?
HR Practitioners and Executives
Any other business professionals with an interest in maximising their human capital
Special HALF PRICE offer
Just $99* for 2 packed days of presentations, case studies and workshops.
Register now to enjoy the half price saving. Just $99* + GST for 2 packed days
(Please note, luncheons and break refreshments are not included in the HR Solutions seminar package).
TO REGISTER NOW – CLICK HERE Just S$99* for 2 packed days of strategic presentations, real world case studies and exclusive workshops. Includes delegate bag and pack stuffed with a host of free goodies worth over $100!
* S$99 early bird rate expires 31 July 05 – S$199 thereafter
LONDON — Zynap, specialist in Talent Management solutions, has won the HR Systems Excellence Award for ‘Innovative and Creative Development in Human Resource Management Systems’.
Eudie Thompson, CEO and founder of Zynap, attended the award ceremony, which took place on the 19th July in Chicago USA, and was delighted to receive the prestigious US award on behalf of Zynap.
Thompson commented; “Naturally we are delighted to have won. Zynap recently celebrated its fifth birthday and this is a fantastic achievement to mark the occasion. With previous winners including PeopleSoft in 2004, we are proud to be recognized with such a long standing organization”.
The HR Systems Excellence Awards were established to recognize and reward organizations that are leading the way in producing innovative solutions to enhance the delivery of HR services.
IQPC (International Quality and Productivity Centre) and Human Resources IQ, enlist the services of human resource technology experts and HR Directors of leading corporations to act as their voting panel in order to evaluate accurately and objectively the effectiveness of world-class HR technology applications.
The award measures the creativity and originality of the HR solution, considering all aspects of HR practice including succession planning, performance management, development planning and tracking. Competitors are required to demonstrate productivity improvement and show how ROI has been achieved by end users. The winners will set the standard of excellence for all HR software technology.
NOTES FOR EDITORS
Zynap are specialists in providing flexible and highly configurable Talent Management Software solutions to global organizations. Zynap’s flagship product, Talent Studio(TM) brings together all the elements of best practice people management in a single, integrated, web-based application, covering performance management, talent identification, succession planning, internal resourcing, development planning and metrics.
Zynap powerfully aligns the people resource with the business agenda to leverage talent, increase productivity and improve talent retention, whilst reducing costs associated with recruitment and on-boarding.
For more information on Zynap or the IQPC award, please contact Emma Jenkins on 020 7633 4455 or email info@zynap.com.
Crane Telecommunications, EasyBroker, Food Standards Agency, I-Next, Xerox, And Zynap Are Amongst SAVVIS’ New U.K. Customer Wins
HERNDON, VA — June 26, 2003 – SAVVIS Communications (NASDAQ: SVVS), a global managed IP and managed hosting services provider with U.K. operations in London and Reading, has won six new managed hosting services contracts with U.K.-based companies in recent months, increasing dramatically SAVVIS’ hosting presence in the British market.
Among SAVVIS’ new U.K. customers are networking hardware distributor Crane Telecommunications, online derivatives trader EasyBroker, British government agency Food Standards Agency, web developer I-Next, office products maker Xerox, and human resources applications developer Zynap.
A common element in each of the contract wins was SAVVIS’ ability to provide a tier-one data center offering high-performance, fully managed hosting services, state of the art system security, and 24/7/365 technical support — all out of SAVVIS’ Reading-based Global network operation center (NOC) with back-up support from their U.S. and Tokyo NOCs.
Managed hosting, the provision of bundled services that enable companies to forego the purchase and maintenance of their own servers and network connections, currently represents one of the highest growth areas in telecommunications. Independent studies conducted by IDC project the hosting sector will grow to over $10 billion by 2007, from its current projection of $5.6 billion in 2003.
“SAVVIS has a history of serving the high-performance network needs of European companies such as the Royal Bank of Scotland, Credit Suisse First Boston, and the London Metal Exchange. We are now beginning to also gain real traction in hosting, as these recent U.K. customer wins indicate,” SAVVIS Managing Director of EMEA, Richard Warley said. “I am particularly pleased to see that the wins come from such a diverse range of industries, as we believe this is a reflection of our ability to tailor our services to customers’ unique requirements.”
“We look forward to expanding our presence in the U.K. market and believe we will be most successful in doing that by continuing to provide our customers with unparalleled system reliability, customer service and cost efficiencies,” Warley added.
In addition to its six new U.K. customer wins, SAVVIS’ key customers include HSBC, London Metal Exchange, The New York Stock Exchange, The Montreal Derivatives Exchange, The Chicago Board Options Exchange, The Boston Stock Exchange, The Merchants’ Exchange, State Street’s Global Link, Discovery Communications, CollectiveBid, LiquidNet, State Street Bank, Market Axess, Reuters, Fitch Ratings, MoneyLine Telerate, as well as a growing list of mid-market enterprises such as Looksmart, Shearman & Sterling, Exult, RM Crowe, Travelocity, and Continental Airlines and AdPlex Rhodes.
In addition to its managed hosting services business, SAVVIS operates a global data communications network spanning 110 cities in 45 countries, encompassing Europe, the United States, Canada, Latin America, Middle East, and Asia.
About SAVVIS
SAVVIS Communications (NASDAQ: SVVS) is a leading managed services provider that delivers IP VPNs (virtual private networks), hosting, and application services to businesses. SAVVIS solutions are designed for industries with demanding information technology requirements including legal, media, retail, professional services, healthcare, manufacturing, and financial services.
Known as The Network that Powers Wall StreetSM, SAVVIS was ranked #3 in IP VPN market share by IDC in its 2003 report, trailing only AT&T and WorldCom, and its network reliability was declared “perfect” in Network World magazine’s groundbreaking study of backbone performance. SAVVIS recently won the first ever American Business Awards “Stevie”TM in the category of “Best Customer Service Organization.” SAVVIS’ managed hosting services were awarded the Service Provider Excellence Award by Boardwatch magazine for its virtualized approach to managed hosting, and the Market Engineering Award from Frost & Sullivan for product differentiation and innovation.
For more information about SAVVIS’ Intelligent IP NetworkSM and managed hosting solutions, visit: .
CONTACTS:
Carter B. Cromley
Director of Public Relations & Analyst Relations
SAVVIS Communications
703 234 8033 bankst@fleishman.com
The shortlist of candidates for the Computer Weekly E-Business Excellence Awards has been drawn up. These five organisations have all been shortlisted for the e-recruitment and training award.
National College for School Leadership – checking teachers’ suitability for headship This application allows candidates applying for places on the national Professional Qualification for headship course to either submit their application online or by post. Teachers visiting the National College for School Leadership (NCSL) site first complete an online self-assessment form, which evaluates their readiness for headship. Depending on the results, they can then apply by downloading the electronic form directly from the Web site or by registering online for an application form on CD to be posted to their home.
On receiving the completed form, it is checked and any discrepancies are escalated for exception handling by e-mail. Once the information has been validated by the NCSL database, the application is acknowledged and referee forms are dispatched by e-mail. All candidate information is stored on a central database that is fed to 10 NCSL datacentres. The application allows the datacentres to interrogate the central database online. Each bi-annual intake attracts about 2,300 applications. Nearly 50% of these are now made online, which has helped save the organisation time in correcting application errors. www.ncsl.org.uk
Ceridian Europe – employee access to remuneration and tax information Cmyself is the new online service from Centrefile, a subsidiary of the Ceridian Corporation which provides employer services including payroll and human resources solutions. The service is a content and commerce portal for employees, delivering a range of payroll and HR benefits to its client base of employers represents 1.5 million employees. Cmyself has been designed to support the day-to-day working lives of these employees as well as providing an additional communication channel for the employer. It also empowers individuals by giving them access to their own information. Employee payslips are now available at any time, anywhere in the world.
The portal also provides services such as: Cmypay – secure access to current and historical payslips; Cmytax – personalised tax information with a link to the Inland Revenue Web site; Cmyfinance – online financial services including access to a banking facility; and Cmyshopping – offering personalised, discounted retail offers from selected partners. www.cmyself.com
BT Ignite Solutions – online training and careers road-maps BT Ignite’s training portal – for all BT sales force, Ignite employees and anyone in BT who requires an overview of Ignite’s portfolio – offers online, e-learning training for Ignite solutions. It also holds information on traditional tutor-led courses, such as course menus, schedules of dates and content synopses. There are also career road-maps for various roles as well as statistics on training, news items and testimonials from course delegates.
Since May, about 500 users have completed one or more of the six courses currently available. The online e-CRM training course has been translated into Spanish, German and Dutch allowing access for European sales representatives. The portal provides a more cost-effective method of training than tutor-led classroom-based courses. It reduces the time spent travelling to and from training sessions. It also brings training up to date with the rest of the e-business working environment. http://213.120.72.64/
MSB – paper-free contractor tracking As a global provider of human capital services specialising in IT, MSB wanted to transform itself into a true e-business in order to become more efficient and generate faster responses, simplify administration and reduce the cost of processing and managing candidates.
With more than 40,000 IT contractors in its database and some 10,000 European client contacts, it needed a system that would capture data from different departments and allow this data to be accessed, used and tracked by multiple users across the organisation. This was achieved using business process management platform Metastorm E-work.
The system allows any MSB office to complete a contractors out form, used when temporary staff are posted to new jobs, directly from the intranet portal. This process alone has saved 32 minutes in every hour per completed form, giving a cost saving of more than £100,000 over a three-year period. www.msb.com
Zynap – from skills matching to retention Zynap’s workforce management software comprises three core solutions – hire, deploy and retain. The full package helps manage CV and job vacancy information to aid initial recruitment and the subsequent deployment and retention of key staff. Competitive advantage is gained through being able to match full job requisitions to candidate CVs (as opposed to key-word searches). Once contact has been made with the candidate, the software enables full relationship management.
The software handles free text data, such as CVs, in such a way that the computer is thinking and processing information in a human manner, through the easy storage and retrieval of data with the minimal amount of manual processing and content categorisation.
Zynap’s HR software successfully integrates neural network technology into its application. It has been designed to handle global corporations with more than 1,000 employees and can therefore support large volumes of data, transactions and users. Zynap currently powers the totaljobs.com and SmartMatch Web sites. www.zynap.com
Jon A. Randall, Director, Human Capital Group Watson Wyatt Malaysia/Singapore 
Indraneel Roy, Managing Director, South East Asia Hewitt Associates
Roland Ruiz, Director, The Haygroup Pte Ltd
Nalin Singh, Vice President & Managing Director, Convergys
Chris Bennett, Managing Consultant, Towers Perrin HR Services
Venkat Mahadevan, Director Corporate Segment, International Personal Bank, Citibank Singapore Ltd.
Training and Coaching for Sustainable Behaviour Change with a focus on High
Training, Team Building Asia,
Self-Leadership International Pte Ltd, Andrew Bryant, Director
Leesa Lee, eLearning Solutions Manager, Macromedia Asia Pacific
Persona Consulting International
Lance J. Richards, GPHR, Senior Director, International Human Resources for Kelly Services. 
DANA BREITENSTEIN, Director, Intercultural Services – Asia Pacific of Cendant Mobility
Grant Brown, Deputy Security Director, Operations, Asia Pacific, International SOS 
Jack Keogh, Human Capital Strategy, Pricoa Relocation
Joyce Lim
Michael Mobley, Chief Executive Officer, IPS Associates Asia Pte Ltd 
ROSIE CRABB, Training Consultant, British Council
ANDREW GURNETT, Director, British Council Professional Development Centre
Business Driven Talent Management – Aligning talent development with commercial focus